DELIVERY TIMES AND CHARGES
Delivery
Delivery is available for the mainland United Kingdom.
Your order will be prepared and shipped according to the methods and delivery times detailed below. Delivery dates may be longer during sales periods.
- STANDARD DELIVERY
5 to 6 working days
Free - IN STORE DELIVERY
5 to 6 working days
Free
DELIVERY TERMS AND CONDITIONS
Standard Delivery
Your package will be delivered within 5-6 working days, through La Poste / Royal Mail, at the registered delivery address, from Monday to Friday, between 8.00 am and 7.00 pm.
If you receive a delivery notice, please pick your order up at the indicated post office. Please note that you will be asked to present your ID and the order confirmation.
In-Store Delivery
Sandro can deliver your parcel for free to one of our boutiques (not incl. Concessions, Department Stores and Outlet Boutiques). Click here to see the list of boutiques offering this service.
RETURN AND REFUND
Personalized products cannot be returned.
You have a period of 14 days from the date of receipt of your order
to print out your returns label and return one or more of
your items to us by post free of charge.
So we can issue your returns label, you must declare your return on our website by following the steps below:
1. Scan the QR code on your delivery note. or go to the page "Track your order" on our
website.
2. Log in to your customer account and go to "My Orders". If you don't have an account, go to "Track my Order". Simply enter your order number and the email address you used to place the order.
3. Select "Declare a return".
4. Enter the model(s) you wish to return. Then, indicate the reason for the return so that you can download your return label.
5. Prepare your parcel by packing up the pieces you want to return, together with the delivery note.
6. Print and stick the returns label and the customs form on your parcel.
Your order may be delivered in several parcels. It is important that you declare your return only once you have received all the items you ordered. Please note that we provide you with a single return label.
In-store returns
We would like to remind you that the easiest and quickest way to return your item(s) is in one of our UK Sandro stores. To make an in-store return, go to the store of your choice (excluding affiliates, concessions and outlets) with your order number and items. Find your nearest store here.
Exchanges and refunds
Items may be exchanged or refunded if returning them in-store. Any items returned by post will be refunded only. To exchange an item by post, we ask you to please return the piece concerned and re-order the item(s).
Refunds procedure
You will only be reimbursed for items that are new, unworn and clean. The item must be returned in its original packaging, accompanied by the clothing label. You will be refunded within a maximum of 4 to 10 days of your parcel being received at our warehouse, via the original payment method.