DELIVERY TIMES AND CHARGES
Delivery
Delivery is available for the mainland United Kingdom.
Your order will be prepared and shipped according to the methods and delivery times detailed below. Delivery dates may be longer during sales periods.
- STANDARD DELIVERY
5 to 6 working days
Free - IN STORE DELIVERY
5 to 6 working days
Free
DELIVERY TERMS AND CONDITIONS
Standard Delivery
Your package will be delivered within 5-6 working days, through La Poste / Royal Mail, at the registered delivery address, from Monday to Friday, between 8.00 am and 7.00 pm.
If you receive a delivery notice, please pick your order up at the indicated post office. Please note that you will be asked to present your ID and the order confirmation.
In-Store Delivery
Sandro can deliver your parcel for free to one of our boutiques (not incl. Concessions, Department Stores and Outlet Boutiques). Click here to see the list of boutiques offering this service.
RETURN AND REFUND
Personalized products cannot be returned.
Our returns are free of charge.
Your postal return is carried out in two stages:
1- First of all, you have 15 days in which to print out your returns label.
To download your return label:
- Scan the QR code on your delivery note. You can access the return label by entering your order number and your email address.
- Alternatively, you can download your returns label by going directly to the Track your order on our
website. Simply enter your order number and email address to obtain it.
- You must also print out 1 copy of the custom form by selecting each item you wish to return and affix it to your parcel.
2- You then have a 15-day return period from the date of downloading your return label in which to return your parcel to us by post.
Your order may be delivered in several parcels. Returns can be made in a single parcel provided that all the relevant delivery notes are included. Please note that we provide you with a single return label.
In-store returns
We would like to remind you that the easiest and quickest way to return your item(s) is in one of our UK Sandro stores. To make an in-store return, go to the store of your choice (excluding affiliates, concessions and outlets) with your order number and items. Find your nearest store here.
Exchanges and refunds
Items may be exchanged or refunded if returning them in-store. Any items returned by post will be refunded only. To exchange an item by post, we ask you to please return the piece concerned and re-order the item(s).
Refunds procedure
You will only be reimbursed for items that are new, unworn and clean. The item must be returned in its original packaging, accompanied by the clothing label. You will be refunded within a maximum of 4 to 10 days of your parcel being received at our warehouse, via the original payment method.