In accordance with this returns policy, items purchased in our stores may be returned within 30 days of purchase upon presentation of receipt (paper or digital) in the country of purchase. Altered or personalised items cannot be returned. Statutory rights also apply independently of this policy.
Returned items must be new (no tags may be cut), unworn, unwashed, unsoiled and in original packaging or packaging guaranteeing equivalent protection.
Items purchased in our standalone stores may only be returned to our standalone stores. Items purchased in our outlet stores may only be returned to our outlet stores. For items purchased in affiliate-operated stores or department stores (list of these points of sale is available on our website), please consult their return procedures.
Depending on payment method, returned items may be eligible for refund, exchange or credit note :

	Payment methods
	Bank card (One-time payment)	Bank cards (Payment with multiple banks cards)	Mixed payment (Multiple payment methods)	Other Cash, credit*, gift cards*
Refund	X
Exchange	X	X	X	X
Credit notes	X	X	X	X

 

Refunds are only available for items paid for using a single bank card, and will be credited back to the bank card used for payment. Items paid for with multiple bank cards are only eligible for exchange or credit note.
Mixed payments or payments made in cash, credit notes or gift cards are only eligible for exchange or credit note. They cannot be refunded.
Printing of till receipts, bank card receipts and vouchers is no longer automatic and is only done upon request (except for bank card receipts relating to cancelled or credited transactions). Your receipt may also be sent to you by email.

*Credit notes and gift cards are valid for 1 year from date of issue in all our standalone stores and outlet stores in the country of purchase (excluding department stores and affiliate-operated stores). Credit notes and gift cards are not valid on our website https://uk.sandro-paris.com/.