Delivery times and charges

Delivery available for the mainland United Kingdom.

Your order will be prepared and shipped according to the methods and delivery times detailed below.

Delivery dates may be longer during sales periods or our outlet.

Chronopost Standard Delivery

3 to 5 working days Free

Chronopost Express Delivery

2 working days 6€

Instore Delivery

Within 48h-72hrs Free

Delivery terms and conditions

Chronopost Standard Delivery

Your package will be deliver within 3-5 working days, through Chronopost (La Poste / Royal Mail), at the registered delivery address, from Monday to Friday, between 8.00 am and 7.00 pm.
If you receive a delivery notice, please pick your order up at the indicated post office. Please note that you will be ask to present your ID and the order confirmation.

For Outlet orders, delivery times are extended to 10 business days.

Chronopost Express Delivery

Your package will be deliver within 2 working days, through Chronopost (La Poste / Royal Mail), at the registered delivery address, from Monday to Friday, between 8.00 am and 7.00 pm.
If you receive a delivery notice, please pick your order up at the indicated post office. Please note that you will be ask to present your ID and the order confirmation.

In-Store Delivery

Sandro can deliver your parcel for free to one of our boutiques (not incl. Concessions, Department Stores and Outlet Boutiques). Click here to see the list of boutiques offering this service.

Special outlet conditions: please note that during our online outlet sales, express and in-store deliveries are deactivated.

Return and refund

Return by post

You usually have 30 days* to return your products by post. Of course, taking into account the situation, we have extended the time frame for returns up to 30 days after the end of the confinement period. The items you want to return must be packaged in their original packaging with their labels.

Only new, unworn and clean products will be refunded within 4 to 10 days after reception of your parcel by our warehouse.

You have a maximum of 30 days* from the date you receive your order to return an item.

To make a return:

 

- On the delivery note in your parcel, tick the item(s) you wish to return.

 

 

- Insert this delivery note in the return box together with the products(s) you are returning

 

 

- Stick the prepaid postal label on your box

 

 

- Take your box to the post office or in a UPS dropoff location

 

The UPS dropoff points can be viewed from the following link: https://www.ups.com/dropoff.

If you have lost your prepaid postage label, we invite you to download and print it from your order tracking area. You can also contact our Customer Service to provide you with a new one.

*Except for outlet orders, you have 28 days following the date you received it to return the items.

Return in store

You have a maximum of 30 days to return your order in the store of your choice (excluding corners, outlets and affiliates).

To facilitate the return, we invite you to visit the shop with your order number.

Beyond that, you will need to contact our customer service either by phone at +44 20 76 60 06 26 or directly via our contact form.

Warning ! For items bought during the outlets on our e-shop, you can not return them in store.