Delivery times and charges

Delivery available for the mainland United Kingdom.

Your order will be prepared and shipped according to the methods and delivery times detailed below.

Delivery dates may be longer during sales periods.

Chronopost Standard Delivery

3 to 5 working days Free

Chronopost Express Delivery

2 working days 6€

Instore Delivery

Within 48h-72hrs Free

Delivery terms and conditions

Chronopost Standard Delivery

Your package will be deliver within 3-5 working days, through Chronopost (La Poste / Royal Mail), at the registered delivery address, from Monday to Friday, between 8.00 am and 7.00 pm.
If you receive a delivery notice, please pick your order up at the indicated post office. Please note that you will be ask to present your ID and the order confirmation.

Chronopost Express Delivery

Your package will be deliver within 2 working days, through Chronopost (La Poste / Royal Mail), at the registered delivery address, from Monday to Friday, between 8.00 am and 7.00 pm.
If you receive a delivery notice, please pick your order up at the indicated post office. Please note that you will be ask to present your ID and the order confirmation.

In-Store Delivery

Sandro can deliver your parcel for free to one of our boutiques (not incl. Concessions, Department Stores and Outlet Boutiques). Click here to see the list of boutiques offering this service.

 

Outlet online : returns of outlet items

Our stores are unable to process returns on items from these outlet sales, for either exchanges or refunds. We kindly ask you to send your package directly to our warehouse, within 30 days.

The return shipping costs will be at your expense

 

To make a return:

- On your delivery note, tick the box corresponding to the product(s) you wish to return

- Insert this delivery note in the return package, as well as the products(s) you are returning

- Go to a post office to send your package

Adress :

C-Log Harbour
Service retours www.sandro-paris.com
ZAC Paris Oise - Bâtiment C 
60126 Longueil Sainte-Marie
France

 

We recommend that you keep the receipt for any subsequent questions relating to your return.

Only the products new, unworn, and clean, will be reimbursed.

You will be reimbursed within 4 to 15 days of the date the package is sent.

Reimbursement will take place via the same payment method selected for the order: the amount for the returned items will be credited to your account.
You will receive an email to confirm you the refund has been sent. It will be visible on your account within 3 working days. 

You can track your delivery any time with your online Sandro accountin the "My Orders" section.

If you purchases are unsuitable, returns are free.